The other day I had a long telephone call with one of BODO’s writers, we’d been meaning to have a catch up and discuss forthcoming writing projects for quite some time, but for one reason or another, we just couldn’t find a time that suited. Either I was bogged down in with the January battles I was talking about in last week’s blog post, or she was! Anyway, we finally managed to schedule in that chat and spent a good hour discussing work and the projects that were coming up, but we also spoke about what had been going on in our lives and we both had a bit of vent. As my household appears to have finally shaken off the flu virus that had been circling us for the last few weeks, I managed a few calls like that with BODO team members I had been trying to catch up with and it got me thinking about the importance of communication within a team.
I’ve always been a firm believer of the power of communication. I feel like talking to people openly and honestly, is the first step towards building a solid working relationship based on trust and understanding. If you can communicate effectively with your team, you are likely to have a much better working relationship than those who struggle to say what they are really thinking and repress what’s actually going on in their brainpans. By discussing matters that are causing concern, worry, or upset, you can address potential problems before they become major stumbling blocks and try to find solutions that suit both parties.
As a CEO, I also find that that it is much more effective for the running of the business if my staff feel that they can approach me and talk to me if there is something on their mind. I’d hate to be one of those people whose employees were scared to say a word to. Being able to be personable with my team, have a laugh and an informal chat when possible and to be able to listen when they have issues and concerns, in my opinion makes for a much happier and content workforce, that will work harder and show more dedication to their work. I think this is especially important when, like with BODO, the majority of your employees work from home. It is harder to establish strong working relationships and loyalty when the majority of your communication takes place via email, which is why I make the effort to really try to get to know members of the team and understand what makes them tick! Like the late Bob Hoskins said, “it’s good to talk!”